Terms of Service

By accessing or using the Services, you agree to be bound by these Terms and acknowledge our Privacy Policy, available at https://signit.sa/en/privacy-policy. If you do not agree to these Terms, you may not access or use the Services.

Signit reserves the right to modify these Terms at its discretion. Changes will be posted with updated revision dates. Continued use constitutes acceptance. Signit endeavors to notify users of significant changes through provided contact information.

Upon accepting these Terms, Signit grants you a limited, non-exclusive, non-transferable right to access and use the Services in accordance with these Terms and any applicable written agreement with Signit. The Services may be used for your own business purposes and, where expressly agreed with Signit, may be integrated or embedded within your applications, platforms, products, services or customer journeys for use by your authorized customers, users or other permitted persons. Except where expressly agreed with Signit, nothing in these Terms grants you the right to resell, sublicense, distribute or otherwise make the Services available as a standalone service to any third party.

The Services may include electronic signature functionality, contract lifecycle management, artificial intelligence-enabled features and digital trust services, including, where applicable, the issuance and use of digital certificates.

By using the Services, you agree that:

• (a) electronic signatures created through the platform are legally binding;
• (b) such signatures are intended to satisfy applicable legal requirements under the Electronic Transactions Law of the Kingdom of Saudi Arabia, except where applicable law requires a specific form, notarization, or other formality that cannot be satisfied by electronic signature alone; and
• (c) you are responsible for ensuring that your use of the Services complies with applicable laws and regulations.

To access certain Services, you must register an account. By registering, you agree to (a) provide accurate, current, and complete account information, (b) maintain and promptly update your account information to keep it accurate, current, and complete, (c) maintain the security of your password and accept all risks of unauthorized access to your account, and (d) promptly notify us if you discover or suspect any security breaches related to the Services. Signit reserves the right to verify user eligibility at any time without prior notice. If a user is found ineligible, Signit may immediately suspend the account and terminate these Terms.

Signit strives for uninterrupted service but acknowledges potential downtime from maintenance, unforeseen circumstances, or factors beyond our control. Reasonable efforts will be made to notify you of any significant disruptions.

Signit processes personal data in accordance with applicable data protection laws and its Privacy Policy, available at https://signit.sa/en/privacy-policy. Personal data may be processed as necessary to provide, operate, secure and improve the Services and, where applicable, to perform identity verification, authentication, digital certificate issuance and lifecycle management, electronic signature services, regulatory compliance, fraud prevention, audit and security activities.

Where required by applicable law or the relevant Service, additional privacy notices or consents may be presented to the relevant user.

You retain full ownership of documents used on our platform. Signit receives a limited license to access, process, and store your documents solely for the purpose of delivering Services. You are responsible for ensuring that your use of Services complies with all applicable laws and regulations and that the documents you use do not infringe any third-party rights.

You acknowledge that you are solely responsible for the Personal Information contained in any documents uploaded to or processed through the Services. You represent and warrant that you have obtained all necessary rights, consents, and legal bases required under applicable laws to process such Personal Information.

Signit will process such Personal Information in accordance with applicable law, the Privacy Policy and the applicable contractual arrangements. Depending on the relevant Service and processing activity, Signit may process Personal Information on your behalf or for purposes necessary to perform its own legal, regulatory or trust-service obligations.

You agree to use the Services only in compliance with applicable laws and regulations. You shall not:

• (a) use the Services for any unlawful, fraudulent, or deceptive purpose;
• (b) upload, store, or transmit content that infringes third-party rights or violates applicable laws;
• (c) attempt to gain unauthorized access to the Services or related systems;
• (d) interfere with or disrupt the integrity or performance of the Services;
• (e) use the Services in a manner that could harm Signit, its users, or the public.

Signit reserves the right to suspend or terminate access in case of violation of this clause.

Signit may recognize you as a customer and utilize your name, trademark and/or logo for marketing and promotional purposes only. Such use will adhere to any brand guidelines you provide and will merely indicate the existence of a customer relationship without implying any additional endorsement or partnership. If you wish to revoke this consent, please notify us in writing at your convenience.

Signit reserves the right to terminate or suspend access to Services for just cause, including but not limited to breach of these Terms. We will communicate termination or suspension within a reasonable timeframe, allowing data export where feasible, subject to legal and operational constraints.

The Services may include artificial intelligence (“AI”) features that assist with generating, reviewing, analyzing or acting on information and workflows.

AI-generated outputs may be incomplete or inaccurate and do not constitute legal or professional advice. You remain responsible for reviewing and approving outputs and actions generated or performed through the Services, as appropriate.

You are responsible for ensuring that any data submitted to AI features complies with applicable laws and that you have all necessary rights, consents, and authorizations to process such data.

Signit does not use customer data submitted through AI features to train or fine-tune models, except where explicitly agreed in writing.

Additional information regarding the use of artificial intelligence within the Services, including applicable security controls and customer safeguards, is available in our AI Trust & Security Policy.

Services are provided on an "as is" basis. Signit and its affiliates expressly disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that Services will be error-free or that access will be continuous or uninterrupted.

You acknowledge that Signit is not responsible for any issues arising from user content, including errors, viruses, defamation, or inaccuracies. You bear full responsibility for your use of any user content and any disputes that may arise from such use.

Signit and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses arising from (a) your access to or use of (or inability to access or use) the Services; (b) conduct or content of third parties on the Services; (c) any content obtained from the Services; (d) unauthorized access, use, or alteration of your transmissions or content.

Signit's total liability for all claims arising from or related to the Services shall not exceed the amounts paid to Signit during the twelve months immediately preceding the date of the claim.

Signit provides no legal advice and does not participate in the content of agreements made through our Services. You are responsible for ensuring legal compliance of documents and agreements.

You agree to indemnify and hold harmless Signit, its affiliates, officers, agents, employees, and partners from any third-party claim or demand, including reasonable attorney's fees, arising from your use of Services, your user content, your violation of these Terms, or your violation of any other person's rights.

Signit reserves the right, at its sole discretion, to assume the exclusive defense and control of any matter subject to indemnification by you, with your full cooperation. We may also settle any claims or causes of action against us related to your indemnification obligations without your prior consent. However, we will not settle any claim that imposes an obligation on you or admits your liability without your explicit prior consent.

You agree to release Signit, its affiliates, and each of their employees, contractors, directors, suppliers, and representatives from claims, demands, and compensation of any kind or nature, known and unknown, that arise out of or in any way relate to any disputes directly resulting from your use of the Services, except for those claims arising directly from Signit's gross negligence or willful misconduct.

This waiver does not cover any claims, obligations, damages, or losses arising from acts not authorized by law, and does not waive rights that cannot be waived.

These Terms and any access to or use of the Services will be governed by the laws of the Kingdom of Saudi Arabia.

Any dispute arising out of or in connection with these Terms shall first be resolved amicably between the parties. If the dispute is not resolved within sixty (60) days, it shall be submitted to the competent courts of Riyadh, Kingdom of Saudi Arabia, which shall have exclusive jurisdiction.

We may provide translations of the Terms. Translations are provided for informational purposes and if there is an inconsistency or conflict between a translation and the Arabic version, the Arabic version shall prevail.

For any questions about these Terms, please contact us at hala@signit.sa.