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Privacy Policy

Signit is a Limited Liability Company incorporated under the laws of the Kingdom of Saudi Arabia, if you are using this service or related websites, then this Privacy Policy applies to your use. 

Privacy Policy

Last Modified (15/09/2024)

Welcome to Signit. This Privacy Policy describes how we collect, use, store, or otherwise process personal information and personal data that you may provide to us through using our website and associated services (collectively “Services”). 

We refer to any information that can identify an individual, directly or indirectly, as “Personal Information”.

We shall process and protect your Personal Information in accordance with this Privacy Policy and the Saudi Personal Data Protection Law (“PDPL”).

1. ACCEPTANCE OF PRIVACY POLICY 

By accessing, using, or downloading our Services and any material from us, you understand that you agree to follow and be bound by the Privacy Policy. If you do not agree to the Privacy Policy, you are not authorized and must cease using the Website and Services immediately.

2. UPDATES AND AMENDMENTS

We reserve the right to update or modify this Privacy Policy at our discretion. Any changes will be posted on our website with an updated revision date. Your continued use of the Services after such changes constitutes your acceptance of the updated Privacy Policy. We will endeavor to notify you of significant changes in advance through the contact information you have provided.

3. COLLECTION OF INFORMATION 

3.1 PERSONAL INFORMATION

We collect information that identifies you (“Personal Information”) when you interact with our Services, including but not limited to:

  • Contact details such as name, email address, and phone number.
  • Account details for accessing our Services.
  • Payment and billing information for processing transactions.
  • Electronic signature data and document interaction histories.
  • Usage data, including how you use our Services, IP addresses, and device information.

In addition to the information we collect from you directly, we may also receive information about you from other sources. 

3.2 COOKIES AND THIRD-PARTY TRACKING 

We use cookies and similar tracking technologies to enhance your browsing experience and analyze service usage.

4. USE AND PROCESSING OF PERSONAL INFORMATION 

We collect and use your information for several key purposes, designed to enhance your experience and ensure the smooth operation of our Services. Specifically, we use your information to:

  • Enhance Service Delivery: To continuously provide, maintain, and improve the services you rely on. This includes tailoring our offerings to meet your needs more effectively.
  • Process Transactions: To manage transactions efficiently and communicate with you about your account details and updates related to our Services.
  • Customer Support: To offer timely and helpful customer service, responding to your inquiries and supporting your needs.
  • Marketing and Promotions: To inform you about new features, promotions, and other services we believe might interest you.
  • Legal Compliance: To adhere to our legal obligations, enforce our terms, and protect both your rights and ours under the law, in compliance with the Saudi Personal Data Protection Law (PDPL). 

We endeavor to collect only such Personal Information that is reasonably necessary to perform the Services for you or to respond to your inquiries. You are responsible for ensuring that the data you provide is accurate, complete, and current. We will take reasonable steps to ensure that the Personal Information we collect and use is relevant to its intended use.

5. PERSONAL INFORMATION SHARING 

We may share your information that we collect, store, and process – including but not limited to – the following circumstances: 

  • With Your Permission: Share your data with third parties when you’ve explicitly agreed.
  • For Legal Reasons: Share information to comply with laws, or to respond to legal processes and potential threats to safety.
  • With Service Providers: Work with partners who help us deliver and improve our services, under strict privacy agreements.
  • During Business Changes: Transfer information as part of any merger, acquisition, or sale of company assets, ensuring continuity of service.
  • For Marketing: Collaborate on marketing activities that might interest you, with your consent.

6. WHERE WE PROCESS YOUR PERSONAL INFORMATION

We store and process your Personal Information within the Kingdom of Saudi Arabia in accordance with local regulations to ensure the confidentiality, availability, and integrity of your data.

If we transfer your Personal Information outside the Kingdom of Saudi Arabia, we take steps to ensure that such transfers comply with the PDPL and that your data is adequately protected according to applicable legal requirements.

7. RETENTION OF YOUR PERSONAL INFORMATION

We hold onto your information only for the period necessary to serve the purposes mentioned in this policy, meet our legal requirements, address disputes, and uphold our agreements. When you terminate your account or no longer require our services, we will securely delete or anonymize your data, unless retention is required by law or for legitimate business purposes.

8. INFORMATION SECURITY 

We have implemented security measures (certified by the ISO 27001 standard) intended to prevent your Personal Information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We periodically review our information collection, storage and processing practices, including technical and organizational measures, to guard against unauthorized access to systems. 

Access to customer data by our employees is restricted and monitored, with access granted only when necessary for the provision of Services, under strict confidentiality requirements.

Your Account is protected by your Account password. We advise you to secure your Personal Information by not disclosing your username and password and by logging out of your Account after each use.  You acknowledge and agree that the internet is not a completely secure environment and that we are not responsible for any failure in securing your Personal Information from being lost, used, or accessed in an unauthorized way, altered, or disclosed. You acknowledge and agree that we are not responsible for the functionality, privacy and/or security measures of any other organization.

9. YOUR PRIVACY RIGHTS

You hold control over your personal information with us, and in accordance with the PDPL, you have the following rights regarding your personal data:

  • Right of Access: You can request access to your personal data.
  • Right to Rectification: You can request the correction of inaccurate data.
  • Right to Deletion: You can request the deletion of your personal data under certain circumstances.
  • Right to Object: You can object to certain types of processing, such as direct marketing.
  • Right to Restriction: You can request that we limit the processing of your personal data.

To exercise these rights, please contact us at (hala@signit.sa). We will verify your identity and respond within the timeframes required by the PDPL.

10. CHILDREN’S PRIVACY

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete the information as soon as possible.

11. GOVERNING LAW

This Privacy Policy and any access to or use of the Services will be governed by the laws of the Kingdom of Saudi Arabia.

12. ARBITRATION

If there is a dispute under this Privacy Policy, we would prefer to resolve it amicably first. If we can’t find a solution within 60 days, we’ll proceed to arbitration, guided by the laws of Saudi Arabia. The arbitration will take place in the Dubai International Finance Centre, adhering to the DIFC-LCIA Rules, and will be conducted in English. This process will involve three arbitrators: one chosen by us, one by you, and a third selected by the first two arbitrators. The decision from the arbitration will be final and enforceable under Saudi Arabian law in any court that has the appropriate jurisdiction.

13. LANGUAGE AND TRANSLATIONS

We may provide translations of the Privacy Policy. Translations are provided for informational purposes and if there is an inconsistency or conflict between a translation and the English version, the English version shall prevail.

14. CONTACT US

If you have any questions about the Services, Privacy Policy, complaints, or other inquiries, please contact us at (hala@signit.sa). We will respond to any such request in a timely manner.