Frequently asked questions

No — signers don't need a Signit account. They simply open the secure link you send them.

• They click the link and review the document.
• They complete the fields assigned to them.
• They submit — and the action is recorded in the document's audit trail.

Signers can sign on any device: desktop, tablet, or smartphone.

Signit supports the most common document formats:

• PDF
• Microsoft Word (.doc, .docx)
• Microsoft Excel (.xls, .xlsx)
• Microsoft PowerPoint (.ppt, .pptx)

Format and finalize your file before uploading — it's converted to PDF for signing.

If you're an admin or the account owner:

• Go to Settings → Organization settings → Users.
• Click Invite and enter the person's name, email, and role.
• Assign a role (for example, admin or member) and send the invitation.

They'll receive an email to activate their account. For the full walkthrough, see Invite your team.

Ownership can't be handed to another existing user — each account is tied to one person and their documents, so a transfer would create ownership conflicts.

Instead, point the account at a shared email address:

• Go to Settings → My account → Profile.
• Click Change next to the email field.
• Enter a shared address (for example, admin@yourdomain.com) and click Save.

The new owner signs in with those credentials, and all existing documents stay exactly where they are.

Add-ons are charged in credits (1 credit = 0.10 SAR). Here's what each one costs:

Not sure which add-ons fit your workflow? Email support@signit.sa.

Two ways to recharge:

From your account

• Go to Settings → Plan and billing.
• Scroll down and click Recharge.
• In the “Recharge your credit balance” popup, pick a package and adjust the quantity.
• Review the payment details and click Recharge now, then pay with Mada, Visa, Mastercard, or American Express.

Your credits are added immediately.

Through your account manager — prefer another payment method? Your dedicated account manager can recharge on your behalf.

Once a document is complete:

• Open the Documents section.
• Find the document marked Completed and open its details page.
• Click Download — choose the document on its own, or with the audit trail attached.

Keep a copy for compliance or future reference.

The audit trail is a complete log of everything that happens to a document across its lifecycle. It records:

• When the document was created and sent.
• Every participant action — signing, approving, and more.
• An exact timestamp for each action.

It gives you transparency and serves as proof of authenticity and compliance. Open a document's details page and choose View audit trail.

It depends on whether the link carries an extra verification step:

• Links without verification (no SMS, Absher, or Nafath step) expire after 10 days of inactivity. If you open an expired one, Signit automatically issues a fresh secure link and notifies you by email, SMS, or WhatsApp.
• Verification links (with an added authentication method) don't expire on inactivity — they stay valid until the document itself expires or is canceled.

For security and compliance, signed documents are available to download for a limited time — so an older access link may have expired.

• Best practice: download your copy as soon as you finish signing. The confirmation email includes a download link — save the file to your device right away.
• If the link has already expired: contact the sender (the person or organization that sent it to you). They can retrieve the signed document from their Signit account and share it with you again.