FAQs

Here are the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.

About eSignatures

An electronic signature, often referred to as an e-signature, is a piece of digital data (that could be someone’s name, initials, pincode, etc.) which is added to an electronic document to approve or agree with the terms of a document. An e-signature is the equivalent of a handwritten signature.

Business transactions become infinitely easier when using e-signatures. Here are just some of the benefits:

Faster and more secure.
Cheaper and more convenient.
Happier employees, customers, and suppliers.
Clarity of information at all times.
Legally binding and in line with Saudi Arabia law.
You’re contributing to saving the planet by being environmentally friendly.

Our end-to-end solution enables you to sign and manage your agreements with customers, vendors, employees, investors, and others in a fast, streamlined and secure way. Our web app allows you to:

Sign your agreements in seconds across all devices.
Track the status of your agreements in real-time.
Store and easily find your processed documents with automated tracking.
Ensure you are compliant with Saudi Arabia law.
Benefit from our local know-how by using our local templates for everything from onboarding documents to NDAs.
Integrate and store e-signatures into your apps and workflows.

E-signatures are legally binding in Saudi Arabia. As per Article 14 in Saudi eTransactions Law established in 2007: “The electronic signature shall be equal to a handwritten signature, having the same legal effects.” This means that an electronic signature carries the same weight and legal effect as a traditional paper document with an ink signature.

Features of this product

Signit is an Arabic-first, Saudi-born e-signature solution designed to help you generate locally relevant agreements, sign documents, and store contracts with our Saudi compliant templates and e-signature solutions. We provide a web app, API solutions and integrations for businesses of all sizes.

Yes. We are available and accessible far and wide, no matter where you are in the world.

You can upload PDF documents with a maximum file size of 20MB.

The sending party (that’s you) uploads the agreement, lists all the signatories and adds placeholders for the required fields and signatures (name, company, title, initials, signature, etc.). Once it’s good to go, it will be emailed to all relevant signatories. The signatories will receive an email requesting them to review and sign a document. They have the option to sign, reject or transfer the document. Once a document has been signed by all signatories – a sealed version will be shared with all parties along with an audit trail of the transaction.

Whether you already have an account or not, you can sign a document on Signit whenever a Signit user sends you a signature request. Simply click on the signature request and follow the instructions on the page.

Pricing/Subscription

Now it’s up to you to choose the subscription that matches your wants and needs. You can purchase a Starter subscription or a Business subscription or an Enterprise subscription. You can learn all about our pricing and subscriptions at https://www.signit.sa/pricing

Sure thing! We offer a 30-day free trial. Simply create your account and use Signit without needing to enter your credit card information.

We are more than happy to walk and talk you through the nuts and bolts of the application. Simply click here to select a time for a 20-minute demo. You will then receive an email confirmation with a link to a video call where one of our team members will show you how Signit works.

Security

Data encryption and storage

All data is encrypted with a 256-bit encryption algorithm at rest and transfer. Signit platform receives the document from the user over SSL (TLSv1.3 protocol).

Detailed audit trail

Signit creates and maintains a detailed document history, which shows all document activities and who performed them, including full names, email, verification information, and time stamps.

Two-factor signer authentication

Signit offers an extra layer of protection for user accounts using 2-Factor Authentication (2FA) which significantly decreases the risk of unauthorized access and system breaches.

User credentials along with MFA information are encrypted using Argon2 hashing algorithm and stored encrypted in the database. In addition, the user's critical data, i.e kyc data, is encrypted. For that data encryption/decryption we make use of AES-128-CBC (AES in CBC mode with 128 bit key and PKCS7 for padding). For data encryption authentication we make use of HMAC-SHA-256 (HMAC using SHA256). That data is stored encrypted and the key encrypting the data is itself stored encrypted and protected in HSM.

Our data is hosted within Saudi Arabia to comply with local regulations. The data is stored in Oracle data center based in Jeddah.This data center is classified as Class C by CITC, which is the highest level of classification allowing it to host the most confidential data of government agencies. https://www.cst.gov.sa/en/services/licensing/Pages/ApprovedServiceRegistery.aspx

Signer Authentication

Signer identity verification is an option you can set for each signer, requiring them to provide additional information to prove their identity before they can access the document. Once authentication is obtained, it is captured in an Audit Trail page and is embedded with the document. Identity verification methods include: SMS, Absher or Nafath. If your use case requires a higher threshold for signers to prove their identity, then use the necessary verification method.

Detailed Audit Trail

Signit also creates and maintains an audit trail which records the entire history of a document. The audit trail includes the date the document was uploaded, viewed, signed, and who took each action. You can view the audit trail directly through the Signit app or by downloading the document with the audit trail embedded in it.

Digital Certificate

Signit provides a digital certificate that tracks changes made to a document after the document has been completed. The digital certificate guards against the tampering of a document after the signer has completed and signed it. You can view the digital certificate with Adobe Reader, under the Signature Panel. If the document was changed in any manner, the digital certificate created by Signit will be broken.

We keep your personal information for as long as necessary or relevant for the purposes for which it is processed. We also keep information as required by law. You can control and delete documents in your account at any time. If the document has been shared with another party, it will remain visible to them until either they delete it or it is deleted by all parties with access to the document.

Upon request Signit will work to expunge all customer data and solely owned documents from our systems. Documents under legal hold or owned by multiple parties will be deleted upon completion of the legal hold process or upon deletion by the other parties at their discretion. ‍To initiate a data deletion / data destruction event please contact hala@signit.sa

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