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Privacy Policy

Protecting your personal information is our priority. Please read on for our privacy policy.

Last Modified (28 February 2022)

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PURPOSE

This Privacy Policy describes how SignIt; a Saudi Limited Liability Company and its affiliates (“SignIt”, “we,” “our” or “us”) collect, use, store, or otherwise process personal information and personal data that you may provide to us through using our website (signit.sa) (the “Website”), or by using accessing and/or using of the document platform, website and SignIt’s content, services and products available at and/or through the website, including, but not limited to, electronic signature services, online uploads, display, delivery, acknowledgment, and limited storage services for documents and/or electronic contracts (collectively, the “Services”).

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1. ACCEPTANCE OF PRIVACY POLICY

By accessing, using, or downloading our Services and any material from us, you understand that you agree to follow and be bound by the Privacy Policy. If you do not agree to the Privacy Policy, you are not authorized and must cease using the Website and Services immediately.

Our Services help you create and complete digital and electronic transactions through placing electronic signatures on documents.

We may revise the Privacy Policy and/or any additional terms and conditions that are relevant to our Services from time to time, in our sole and absolute discretion. We will post the revised Privacy Policy on our Website and/or Services with a “last modified” date.

It is your responsibility to review the Privacy Policy on a regular basis to obtain timely notice of any revision. If you continue to use our Services after the revisions take effect, you agree to be bound by the revised Privacy Policy. If you do not agree with the changes and/or modifications, you shall not use the Services after the effective date of the revisions.

 

2. COLLECTION OF INFORMATION

PERSONAL INFORMATION

When you use our Services; including but not limited to when you use our Website without logging in, and/or when you submit inquiries and/or complete online forms and send emails, and/or sign up for our mailing lists, and/or create an Account, and/or participate in surveys and/or signup for newsletter and/or sign an electronic document and/or leave comments, we are authorized to and will automatically collect your Personal Information including but not limited to your name, username, contact information, email address, mailing address, phone number, title, company information, password for our Services, electronic signature, billing and payment information, physical location, IP address, billing address, the amount of time you spend on pages, the date(s) and time(s) you used our Website and Services, the frequency of your use of our Website and Services, error logs, browser type, mobile devise model, domain, and other system settings, the language your system uses, device software platform information and other related information (“Personal Information”).

For potential employees and employees of SignIt, we may conduct a background check which require us to collect your Personal Information when you apply for a job posting or become an employee of SIgnIt.

In addition to the information we collect from you directly, we may also receive information about you from other sources.

COOKIES AND THIRD-PARTY TRACKING

We use first-party and third-party cookies to collect and store information about your use of our Services and Website; to make advertising messages more relevant to you.

3. USE AND PROCESSING OF PERSONAL INFORMATION

The list below describes our primary purpose in collecting your information. However, we may collect, store and process your information for several reasons. Our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.

We will use your information that we collect, store, and process – including but not limited to – the following situations:

  • To provide you with and to improve our Services.

  • To deliver content and support the marketing and advertising of our Services.

  • To manage and promote our Website and Services, including support systems and security.

  • To defend our rights in legal claims and/or fulfill our legal obligations.

  • To provide you with customer service including answering support inquiries, customer training, employment opportunity, and other requests.

  • To gather and record information associated with use of your digital signature.

4. PERSONAL INFORMATION SHARING

We may share your information that we collect, store, and process – including but not limited to – the following circumstances:

  • Disclosure with consent. We may share your information with third-party who are not mentioned in this Privacy Policy, if you have asked us to do so or have given consent.

  • Disclosure without consent. We may share your information to comply with legal obligations, rules and regulations, court orders, judicial and governmental orders and process. We may also share your information in events of potential threats to the safety of any individual; this can involve the sharing of your information with government agencies, courts, and/or other organizations. We can also disclose your information for fraud prevention, risk assessment, customer support purposes, and advertising, and to ensure your compliance with the applicable policies, rules, regulations, and laws.

  • Service Provider. We may share your information with service providers that will help us in operating our Website and Services. Our service providers are obligated to use your Personal Information only at our direction and in accordance with our Privacy Policy; to handle your Personal Information in confidence; and to not disclose your Personal Information to unauthorized third parties. Service providers who violate these obligations are subject to appropriate discipline including, but not limited to, termination as a service provider.

  • Affiliates And Acquisition. We may share your information with other companies that are under the ownership or control of SignIt. If another company acquires, or plans to acquire, SignIt, business, or SignIt’s assets, SignIt will also share information with that company.

  • Marketing Purposes. We may share your information with sponsors of events, or other parties with whom we may engage in joint marketing activities.

 

5. RETENTION OF YOUR PERSONAL INFORMATION

We retain your information for as long as your Account is active or as needed to provide you with our Services, and/or depending on the purposes for which we collected and use it and/or as required to comply with applicable laws and regulations. If there are technical limitations that prevent deletion or anonymization, we safeguard Personal Information and limit active use of it.

You acknowledge and agree that we may, in some circumstances, retain and use your information as necessary including but not limited to enforce our contracts and agreements, comply with, and/or eSignature rules and regulation. You also have the right to request us to delete your Personal Information, however, you acknowledge that there might be latency in deleting your Personal Information from our servers and backed-up versions might exist after deletion.

In some events we may anonymize your Personal Information (meaning that it will no longer be related to you) to aggregate it with other information in relation to improving our Website and Services. In such events we are authorized to use your information indefinitely without a prior notice to you.

6. INFORMATION SECURITY

We have implemented appropriate security measures intended to prevent your Personal Information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We apply these tools based on the sensitivity of the Personal Information we collect, use, and store, and the current state of technology. We periodically review our information collection, storage and processing practices, including technical and organizational measures, to guard against unauthorized access to systems. Your Account is protected by your Account password. We advise you to secure your Personal Information by not disclosing your username and password and by logging out of your Account after each use.  You acknowledge and agree that the internet is not a completely secure environment and that we are not responsible for any failure in securing your Personal Information from being lost, used, or accessed in an unauthorized way, altered, or disclosed. You acknowledge and agree that we are not responsible for the functionality, privacy and/or security measures of any other organization.

7. INTERNATIONAL INFORMATION TRANSFERS

You acknowledge and agree that we utilize cloud computing; meaning that all the information we collect from you may be transferred to overseas countries for the purposes set out in this Privacy Policy. You acknowledge and agree that these countries may not provide the same level of information privacy protection as your resident jurisdiction, and you hereby expressly consent to the transfer of your information to other countries for processing in accordance with this Privacy Policy.

 

8. CHANGING OR DELETING YOUR INFORMATION

It is important that the Personal Information in our records is accurate and current. Please keep us updated if your Personal Information changes during your subscription and/or engagement with us.  If you have an Account, you may access, update, amend, correct, or delete the Personal Information provided in your registration or Account by changing information in your Account.

9. AUTHORIZED ACCESS AND AUTHORIZED AGENT

We will take reasonable steps to verify the identity of the users by requesting your identity, and/or your phone number and/or email. We may also ask you to provide a signed declaration confirming your identity.  In some events, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. In such event, we will take reasonable steps to verify the identity of your authorized agent by requesting a signed written authorization or a copy of a power of attorney. Note that if we do not receive a signed written authorization or a copy of a power of attorney the request will be denied.

Following a request, we will use reasonable efforts to correct or delete Personal Information about you or your authorized agent in our records.

10. YOUR CHOICES

We provide you with a variety of choices to control the use and sharing of your information, including:

  • Emails and Communications. You may opt out of receiving marketing and/or promotional and/or commercial email messages from us by following the unsubscribe instructions provided by us. Please note that even if you have opted out of receiving commercial emails, we may still send you transactional and service-related messages.

  • Cookies. You may be able to refuse or disable cookies by adjusting your web browser settings. Since each browser has a different “opt out” method, please consult the instructions provided by your web browser.

  • Closing Your Account. If you wish to terminate your subscription and/or deactivate your Account, please log in to your Account and edit your plan.

  • Geolocation Information. If you do not wish us to see your device location, you may enable location sharing on your device. Please note that you may need to adjust multiple settings, and not just your location permissions, to opt out of providing precise location information.

  • Do Not Track Signals and Similar Mechanisms. Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. We do not currently recognize automated browser signals and we do not take action in response to these signals.

11. ENFORCEMENT OF YOUR RIGHTS

Under some circumstances, you have certain rights in relation to your Personal Information. Below is a list of the choices you can have regarding your Personal Information:

  • Request Access and Personal Information. This allows you to receive a copy of your Personal Information that we have about you. Also, when required by law or when requested by you, we will grant you reasonable access to your Personal Information.

  • Request Correction of Your Personal Information. This allows you to update, correct, delete, and add your Personal Information, though we may request to verify the accuracy of the new information. Note that we keep historical information in our backup files as permitted by law.

  • Request Deletion of Your Personal Information. This allows you to request your Personal Information to be deleted and/or removed. However, we may not always be able to comply with your request of erasure for specific legal reasons.

  • Request The Transfer of Your Personal Information to A Third Party. This allows you to request that your Personal Information be forwarded to a third party in a structured, commonly used, machine-readable format.  Note that this right only applies to automated information which you initially provided consent for us to use.

  • Complaints. We regularly review your complaints and take reasonable measures to resolve your valid complaints about our collection of use of your Personal Information.  For inquiries or complaints regarding our information use practices or this Privacy Policy, please contact us as provided below.

Please note that the rights mentioned above are not absolute; meaning that in some events, exceptions will be applied under applicable law.

12. OUR POLICY TOWARD CHILDREN

By using our Services you represent and warrant that you are (18) eighteen years of age. Our services are not for individuals under the age of (18) eighteen years. Thus, we do not knowingly collect information from children under this age without parental consent or unless permitted by applicable law. If we learn that we have collected Information from a child under the age of (18) we will delete the information collected as quickly as possible.

13. GOVERNING LAW

This Privacy Policy and any access to or use of the Services will be governed by the laws of the Kingdom of Saudi Arabia.

14. ARBITRATION

Any dispute arising out of, or in connection with, this Privacy Policy shall be finally settled in accordance with the Laws of the Kingdom of Saudi Arabia and shall be referred to and finally resolved by arbitration under the DIFC-LCIA Arbitration Rules as amended from time to time.

The number of arbitrators shall be Three arbitrators (“Arbitral Tribunal”) SignIt shall nominate one arbitrator for appointment by the DIFC-LCIA Court. You shall nominate one arbitrator for appointment by the DIFC-LCIA Court. The DIFC-LCIA Court shall appoint the presiding arbitrator.

The seat or legal place of arbitration shall be the Dubai International Finance Centre.  The language used in the arbitral proceedings shall be English.

Notwithstanding the above, each party may bring an action in any court of competent jurisdiction (a) for provisional relief pending the outcome of arbitration, including, without limitation, provisional injunctive relief or arrest or other pre-judgment attachment of assets, or (b) to compel arbitration or enforce any arbitral award.

15. LANGUAGE AND TRANSLATIONS

We may provide translations of the Privacy Policy. Translations are provided for informational purposes and if there is an inconsistency or conflict between a translation and the English version, the English version shall prevail.

16. CONTACT US

If you have any questions about the Services, Privacy Policy, complaints, or other inquiries, please contact us at (hala@signit.sa). We will respond to any such request in a timely manner.